Customer Service Success Representative - Remote
1/22/2025
Join the Mission. Empower Financial Wellness
Become a Customer Service Representative at Navicore Solutions
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
If you’re passionate about making a meaningful impact and helping others take control of their financial future, we’d love to have you on our team.
Why You'll Love Working With Us
Navicore Solutions is currently seeking Customer Service Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide all the equipment you need. Training is also conducted entirely online.
Available Shift:
Shifts: M-F: 11:30am-8pm-EST (Regular shift, after training)
Training Shift: M-F: 8:30am-7pm-EST.
$20 per hour.
Work Location: Remote
What Will You Do as a Customer Service Success Representative?
Role Description
As a Customer Service Success Representative, you will serve as a primary point of contact for clients enrolled in our Debt Management Program (DMP). You will help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support throughout their financial wellness journey. Your success in this role will come from your ability to build trust, communicate effectively, and deliver compassionate service while helping clients stay on track toward achieving their financial goals.
What To Expect
- Handle primarily inbound phone calls from clients. The calls typically take around 5 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
- Respond to emails, and written inquiries from clients and creditors.
- Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors
- Work with creditors to secure and maintain payment arrangements.
- Deliver compassionate, professional service while helping clients remain engaged in their financial wellness goals.
Basic Qualifications
- High School Diploma or Equivalent
- Fluent in English (written and verbal)
- At least 1 year of customer service experience; call center experience preferred
- Strong verbal and written communication skills
Ability to effectively manage multiple tasks and priorities in a fast-paced environment
- Basic mathematical and analytical skills
- Proficiency with computers and standard office software
- Ability to demonstrate empathy, professionalism, and compassion when assisting clients
- Ability to sit for an 8-hour shift while using headset to handle phone calls
- Ability to type 40 words per minute
Preferred Qualifications
- Experience working in financial services, debt management, banking, or related industries
- Strong organizational and time management skills
- Attention to detail and accuracy
- Pleasant telephone voice and excellent verbal communication skills
- Ability to take directions and apply feedback
- Compassionate and empathetic attitude
Your Benefits & Perks
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
- Work from Home
Ready to Make a Difference?
If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply.
Navicore Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants in compliance with applicable federal, state and local laws.
For more information, please visit the following official government resources:
U.S. Equal Employment Opportunity Commission
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/