Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
What will you do as a Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
- $19.37 per hour
- Flexible hours/Schedule
- REMOTE Opportunity
Bilingual (Spanish) encouraged to apply as well.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
Rate: $20.37 per hour
What will you do as a Bilingual Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- Must be fluent in English and Spanish
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has an open position for a Counseling Program Support Representative position in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shift: M-F: 1-9 PM EST after training
Training Schedule: M-F 8:30-5PM EST
What will you do as a Counseling Program Support Representative?
Role Description
The Counseling Program Support Representative assists the Counseling Department with programs, special projects and administrative functions in conjunction with counseling support and other various programs. Primary monthly functions apply to outbound calls and client follow up initiatives to convert client enrollments and assist in other department program service levels.
What To Expect
- Answer inbound and make outbound calls from designated queue.
- Follow enrollment and client support requirements as outlined in the department manual or established standards.
- Communicate with clients the necessary documents required to complete enrollment and assists in organizing the documents received.
- Communicate the progress of files under review with the departments Operations Manager.
- Meet the performance standards as applicable and in accordance with department program or project goals.
Basic Qualifications
- High School Diploma or Equivalent
- At least 1 year of experience in customer service, call center environment, and/or soft sales
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Ability to communicate effectively and professionally over the phone
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
- Ability to be flexible and work on various programs as needed
- Ability to meet deadlines and performance goals
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Ability to provide productive feedback and improvement recommendations
- Ability to work independently
- Bilingual English/ Spanish preferred
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
Pay rate: $18.64 per hour.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/