Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
What will you do as a Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
- $19.37 per hour
- Flexible hours/Schedule
- REMOTE Opportunity
Bilingual (Spanish) encouraged to apply as well.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
Rate: $20.37 per hour
What will you do as a Bilingual Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- Must be fluent in English and Spanish
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
Job Description
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open HUD Certified Housing Counselor positions in our Housing Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Please note: Candidate MUST be HUD Certified.
Shift: Monday - Friday: 10am - 6:30pm-EST. Training will also be the same schedule.
What will you do as a Housing Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide housing counseling to community members through housing affiliations and HUD referrals.
What To Expect:
- Provide housing counseling services to consumers in need.
- Analyze the client’s situation to determine and provide the client with appropriate solutions.
- Heave phone communication with consumers.
- Utilize extensive education, resources, and referrals for assistance from additional approved organizations.
- Provide a detailed and customized client action plan to each counseled client.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent.
- At least 2 years of experience in finance, mortgage, real estate, psychology or case management. Call center experience is a plus.
- Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
- Must be HUD Certified: Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team.
- Ability to pass a pre-employment screening process including criminal background check and drug screen.
Preferred Qualifications
- College Degree Preferred or relevant work experience.
- Excellent time management, multi-tasking, communication and organizational skills.
- Must have the ability to show compassion while maintaining a distinct level of direction.
- Understanding of call-center and productivity requirements.
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
$19.37 - $20.37 (For Bilingual in Spanish) per hour.
MUST be HUD Certified.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
Job Description
Navicore Solutions is excited to announce an opening for a Customer Service Client Relationship Specialist position within our Customer Service Department. This is a full-time, remote position and all training will be conducted virtually. We welcome applications from both current employees and external applicants who meet the qualifications outlined below:
Application Deadline: Tuesday, August 12, 2025
Expected Start Date: Tuesday, September 2, 2025
Schedule:
- Regular shift: Monday-Friday, 11:30 AM – 8:00 PM EST
Training shift: Monday-Friday: 9:00 AM - 5:30 PM EST
How to Apply:
- Please log into ADP Workforce Now, click on Myself > Career Center, and follow the prompts to submit your application.
- For questions regarding salary or additional details, please contact HR directly.
About the Role:
As a Customer Service Client Relationship Specialist, you will proactively engage with clients enrolled in our Debt Management Program to help ensure their success, improve client retention, and build lasting relationships. You will use a variety of communication methods to help clients stay on track with their payments, address billing issues, and educate them about the importance of maintaining program compliance.
What You Will Do
- Engage with clients via phone, email, letters, and text messages to encourage continued program participation.
- Review accounts to identify and apply appropriate retention efforts.
- Resolve billing concerns and collect payments in line with creditor guidelines and due dates.
- Educate clients on the potential impact of missed or late payments.
- Provide timely follow-up on payment arrangements and rejected creditor proposals.
- Report retention activities, customer interactions, and solutions to management.
- Identify and escalate factors contributing to account delinquency.
- Maintain professionalism while building positive client relationships.
- Contribute to organizational improvement by documenting customer feedback and recommending solutions.
Required Qualifications
- High School Diploma or Equivalent.
- At least 2 years of collections or customer retention experience with a large customer base.
- Strong verbal and written communication skills.
- Ability to sit for an 8-hour shift while using headset to handle phone calls.
- Ability to type 40 words per minute and perform basic math calculations.
Preferred Qualifications
- Strong organizational and time management skills.
- Attention to detail and ability to multi-task effectively.
- Comfort with giving and receiving constructive feedback.
- Compassionate and empathetic approach with clients.
We look forward to hearing from those interested in growing with us in this new role!
$18.64 - $19.64(For Bilingual/Spanish)
Job Description
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open positions for Customer Service Client Relationship Specialist in our Customer Service Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Schedule:
- Regular shift: Monday-Friday, 11:30 AM – 8:00 PM EST
- Training shift: Monday-Friday: 9:00 AM - 5:30 PM EST
Role Overview
As a Customer Service Client Relationship Specialist, you will proactively engage with clients enrolled in our Debt Management Program to help ensure their success, improve client retention, and build lasting relationships. You will use a variety of communication methods to help clients stay on track with their payments, address billing issues, and educate them about the importance of maintaining program compliance.
What You Will Do
- Engage with clients via phone, email, letters, and text messages to encourage continued program participation.
- Review accounts to identify and apply appropriate retention efforts.
- Resolve billing concerns and collect payments in line with creditor guidelines and due dates.
- Educate clients on the potential impact of missed or late payments.
- Provide timely follow-up on payment arrangements and rejected creditor proposals.
- Report retention activities, customer interactions, and solutions to management.
- Identify and escalate factors contributing to account delinquency.
- Maintain professionalism while building positive client relationships.
- Contribute to organizational improvement by documenting customer feedback and recommending solutions.
Required Qualifications
- High School Diploma or Equivalent.
- At least 2 years of collections or customer retention experience with a large customer base.
- Strong verbal and written communication skills.
- Ability to sit for an 8-hour shift while using headset to handle phone calls.
- Ability to type 40 words per minute and perform basic math calculations.
Preferred Qualifications
- Strong organizational and time management skills.
- Attention to detail and ability to multi-task effectively.
- Comfort with giving and receiving constructive feedback.
- Compassionate and empathetic approach with clients.
What We Offer:
- Medical, dental and vision benefits (eligibility begins after 90 days).
- Generous paid time off.
- Student Loan Forgiveness program eligibility.
- 403(b) Retirement Plan.
- Recognition and rewards for strong performance.
- The opportunity to make a meaningful difference every day.
If you are compassionate, results-driven, and eager to help people take control of their financial futures, we would love to hear from you.
Apply today and join our mission of empowering individuals through financial education and support!
To learn more, visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
$18.64 - $19.64(Spanish speakers)