Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.
To apply for a position, please fill in this application.
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
What will you do as a Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
What will you do as a Bilingual Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- Must be fluent in English and Spanish
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open positions for Customer Service Support Representatives in our Customer Service Department. This is a full-time, in-office position and all training is conducted in office. All technological equipment is provided to employees by the organization.
Training Shift: Monday-Friday 8:30am-5:00pm EST
Shift: Monday to Friday 9:00am – 5:30 pm EST
Work Location: Manalapan, NJ
Hourly Rate: $15.38
Bilingual Spanish & English is a plus.
What will you do as a Customer Service Support Representative?
Role Description
As a Customer Service Support Representative, you will aid the Customer Service Department by processing and distributing client and creditor correspondence, processing new enrollment paperwork, and by performing automated and live client retention calls.
What To Expect
Review client and creditor mail, faxes and emails in order to update and distribute or advise appropriate department.
Run reports to obtain information regarding clients needing automated telephone calls and input the data into the Autodial system.
Update client contact information including addresses, phone numbers, and emails.
Process new enrollment paperwork by creating client id, contact clients when additional information is needed, and distribute paperwork for plan entry.
Answer client calls to process phone payments or transfer calls to other departments or representatives when necessary.
Other duties as assigned.
Basic Qualifications
- High School Diploma or Equivalent
- Must be able to reliably commute to the Manalapan, NJ office every day
- At least 1 year of Customer service experience
- Ability to sit for an 8-hour shift
Preferred Qualifications
- Strong organizational and time management skills
- Attention to detail
- Ability to take direction and apply feedback
- Compassionate and empathetic attitude
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
Training Shift: Monday-Friday 8:30am-5:00pm EST ( REMOTE)
Available Shift: Monday to Friday 9:30am-6:00pm EST (REMOTE)
Rate of Pay: $18.07
Work Location: Remote
Position Responsibilities:
1. Answer and provide assistance to clients via telephone, email, mail and/or text.
2. Evaluate information provided by clients and choose the best solution to resolve their needs.
3. Demonstrate sensitivity, empathy, and patience towards clients.
4. Help administer clients’ debt management program by guiding them through the enrollment process, answering their questions, reviewing their information, and communicating with their creditors.
5. Update client information.
6. Enter Direct Debit Changes.
7. Register clients to use our Client Web Access portal.
8. Generate and send documents to clients such as payment histories and waivers.
9. Advise of payments received and disbursed.
10. Transfer calls to Client Guidance/Credit Counseling/Bankruptcy Counseling/Housing Counseling/Student Loan Counseling as applicable.
11. Basic change of plan updates.
12. Verification for clients of receipt of documents.
13. Creating inquiries for other representatives for more in-depth or urgent client requests.
14. Process phone payments from clients.
15. Other duties as assigned.
Requirements:
1. Customer service and call center experience is required.
2. Ability to sit for an 8 hour shift using a headset to take phone calls.
3. Good organizational and time management skills.
4. Detail oriented.
5. Must have a pleasant telephone voice and strong verbal communication skills.
6. Ability to take direction and apply feedback.
7. Ability to show compassion.
8. Must be able to speak and write fluently in English and Spanish
Education: High School Diploma