Client Relationship Specialist - Remote (Internal applicants only)

7/30/2025

Job Description

Navicore Solutions is excited to announce an opening for a Customer Service Client Relationship Specialist position within our Customer Service Department. This is a full-time, remote position and all training will be conducted virtually. We welcome applications from both current employees and external applicants who meet the qualifications outlined below:

 Application Deadline: Tuesday, August 12, 2025

 Expected Start Date: Tuesday, September 2, 2025

 Schedule: 

  • Regular shift: Monday-Friday, 11:30 AM – 8:00 PM EST

Training shift: Monday-Friday: 9:00 AM - 5:30 PM EST

 How to Apply:

  • Please log into ADP Workforce Now, click on Myself > Career Center, and follow the prompts to submit your application.
  • For questions regarding salary or additional details, please contact HR directly.

 About the Role:

As a Customer Service Client Relationship Specialist, you will proactively engage with clients enrolled in our Debt Management Program to help ensure their success, improve client retention, and build lasting relationships. You will use a variety of communication methods to help clients stay on track with their payments, address billing issues, and educate them about the importance of maintaining program compliance.

 What You Will Do 

  • Engage with clients via phone, email, letters, and text messages to encourage continued program participation.
  • Review accounts to identify and apply appropriate retention efforts.
  • Resolve billing concerns and collect payments in line with creditor guidelines and due dates.
  • Educate clients on the potential impact of missed or late payments.
  • Provide timely follow-up on payment arrangements and rejected creditor proposals.
  • Report retention activities, customer interactions, and solutions to management.
  • Identify and escalate factors contributing to account delinquency.
  • Maintain professionalism while building positive client relationships.
  • Contribute to organizational improvement by documenting customer feedback and recommending solutions.

 Required Qualifications

  • High School Diploma or Equivalent.
  • At least 2 years of collections or customer retention experience with a large customer base.
  • Strong verbal and written communication skills.
  • Ability to sit for an 8-hour shift while using headset to handle phone calls.
  • Ability to type 40 words per minute and perform basic math calculations.

 Preferred Qualifications

  • Strong organizational and time management skills.
  • Attention to detail and ability to multi-task effectively.
  • Comfort with giving and receiving constructive feedback. 
  • Compassionate and empathetic approach with clients. 

 We look forward to hearing from those interested in growing with us in this new role!

 $18.64 - $19.64(For Bilingual/Spanish)

 



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