Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.
To apply for a position, please fill in this application.
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
What will you do as a Bilingual Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- Must be fluent in English and Spanish
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
$19.00 - $19.99 per hour.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has an open position for a Customer Service Mail Clerk in our Customer Service Department. This is a part-time, in office position and training is conducted in office and remotely. All technological equipment is provided to employees by the organization.
Shift: Monday to Friday 9:00AM – 1:00PM EST
Training: Monday to Friday 11:00AM – 3:00PM EST
What will you do as a Mail Clerk?
Role Description
As a Mail Clerk, you will efficiently and promptly process all outgoing mail for the company.
What To Expect
- Receives, sorts, and prepares outgoing mail at regular intervals from customer service and counseling departments.
- Performs duties related to the generation of printed outgoing correspondence related to DMP clients and counseling programs.
- Performs various bulk mailing projects consisting of batch documents to be sent to DMP clients and creditors.
- Picks up and drops off all mail at the Post Office or Federal Express Drop Off.
- Keeps track of mailroom inventory, and requests orders of new supplies when necessary.
Perform other duties as assigned.
Basic Qualifications
- High School Diploma or Equivalent
- Must be able to reliably commute to the Manalapan, NJ office for scheduled hours
- Must have own vehicle for travel to and from Post Office
- Basic computer knowledge, including Microsoft Office (Outlook, Word, Excel) experience preferred
- Mobility and ability to sit, bend, reach and lift 35 lbs
Preferred Qualifications
- Strong organizational skills and attention to detail
- Strong time management and multi-tasking skills
- Effective communication skills
- Ability to work independently
Pay rate: $15.13 per hour.
To learn more about Navicore, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/