Employment Opportunities:

  • A number of shifts are available based on time zone.

 Job Description

Navicore Counselors help change lives for the better. Doing so requires our counselors to have a quality and performance-based mindset. Navicore Solutions is committed to helping individuals and families in need. We want talented and committed prospects to join our organization with the same commitment in mind, and to succeed by the working under the principles that keep our organization great.

As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.

Job Responsibilities

  • Provide financial phone-counseling by upholding the standards of the counseling model to consumers in need.
  • Heavy phone communication with consumers, client referrals and industry representatives for the purposes of providing solutions in every call
  • Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need in accordance with the counseling model.
  • Contact clients, in accordance with the departments follow up procedures, and as requested by management, to discuss financial situation.
  • Participate in professional development & ongoing training, as provided, on programs and services.
  • Review consumer credit reports and provide information regarding the report in conjunction with counseling sessions and services, as applicable.
  • Perform subsequent counseling assignments; follow up reporting and communication with clients in conjunction with the department practices, managing voicemail and email correspondence efficiently.
  • Heavy phone activity. Accepting continuous inbound calls to handle consumer referrals and making outbound calls as follow-up activity.
  • Ability to multi-task

Job Requirements:

  • Call center experience is helpful.
  • Ability to sit for an 8 hour shift using a headset to take phone calls.
  • Good organizational and time management skills are essential.
  • Detail-oriented, Performance driven
  • Ability to accept feedback and evaluation.

 

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

Position Overview: The Debt Management Program is one of the services Navicore offers to put clients on the path to becoming debt free in less than five years. Our Customer Service Representatives are the first to point of contact providing quality customer service and supporting clients in their journey to eliminate their debt and achieve financial stability. The main aspect of the job entails responding quickly to income calls; effectively and efficiently gaining and understanding of the client’s needs and initiating the mechanisms to resolve the client’s question or request.

Job Responsibilities

  • Answer and provide assistance to clients via telephone, email, mail, and/or text.
  • Evaluate information provided by clients and choose the best solutions to resolve their needs.
  • Demonstrate sensitivity, empathy and patience towards clients.
  • Help administer clients’ debt management program by guiding them through the enrollment process, answering their questions, reviewing their information and communicating with their creditors.
  • Update client information
  • Enter Direct Debit Changes.
  • Register clients to use our Client Web Access portal.
  • Generate and send documents to clients such as payment histories and waivers.
  • Advise of payments received and disbursed.
  • Transfer calls to Client Guidance/Credit Counseling/Bankruptcy Counseling/Housing Counseling/Student Loan Counseling as applicable.
  • Basic change of plan updates.
  • Verification for clients of receipt of documents.
  • Creating inquiries for other representatives for more in-depth or urgent client requests.
  • Process phone payments from clients.
  • Other duties assigned.

Requirements:

  • Customer service and call center experience is required.
  • Ability to sit for an 8 hour shift using headset to take phone calls.
  • Good organizational and time management skills.
  • Detail oriented.
  • Must have a pleasant telephone voice and strong verbal communication skills.
  • Ability to take direction and apply feedback.
  • Ability to show compassion.

Education

  • High School Diploma

Physical Demands:

Mobility and ability to sit, bend, reach and lift 10lns. Listen to employees and clients, heavy phone calls and multi-tasking abilities. Ability to sit for longer periods of time. Able to convey information to a group or individual person. Some bending and stopping is required. Multi-tasking with phones, computer, and employees questions. Use finger dexterity to dial phones and use computers.

Language Skills:

Ability to read, analyze, and interpret new material for coaching. Ability to effectively present information and respond toe questions from groups of managers, customers, and employees/

Math Skills:

Basic math skills required for analysis of numbers. Use of Excel to analyze spreadsheets and dashboards. General use of calculator functions.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to track data and follow up on information. Strong analytical skills and attention to details.

Type: Full Time

To apply and learn more about Navicore, please visit our Careers site

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

Position Responsibilities:

IT-related

  • In-office equipment troubleshooting and requests.
  • Equipment shipping & receiving
  • Maintain IT/phone equipment inventory; update as items are shipped/received (new employees, employees separating from the organization, etc.) (in conjunction with PCS)
  • Work with Ricoh (and/or PCS) on printer service calls and toner changers.
  • Assist with in-office toner changes and paper jams.
  • Set up, test and maintain equipment in hoteling stations (headset, monitors, keyboard, mouse, speakers, etc.); make adjustments as floor plan changes are made.
  • Respond to requests for hoteling stations use
    • Ensure all needed equipment is installed and tested.
    • Work wit hPCS regarding any additional equipment requests listed in hoteling station requests.
    • Ensure the equipment and hoteling station is sanitized and ready for use per the request.
  • Assist with in-house IT needs for meetings, site visits, audits, conference/training room rentals, etc.
  • Complete other daily or as-needed IT related tasks within our knowledge.
  • Work before or after hours as needed for projects/tasks.

Facilities-related

  • Perform daily tour of building.
  • Replenish kitchenettes.
  • Confirm all sanitizing stations are working properly.
  • Lay out rain mats when needed.
  • Tour exterior of building and pick up garbage and debris.
  • Assist Maintenance Technicians(s) with day-to-day and as-needed facilities related tasks (daily tasks needing 2 people, painting, cleaning, removing debris off of roof, ceiling tile replacement, sheet rock work, etc.)
  • Assist with in-house facilities-related needs for meetings, site visits, audits, conference/training room rentals, etc.
  • Complete other daily or as-needed facilities-related tasks.
  • Run errands as need.
  • Work before or after hours as needed for projects/tasks

Requirements

  • Previous Service/Help Desk experience a plus.
  • Basic understanding of PC’s, printers, internet connections, etc.
  • Set up workstations, keyboards and other equipment. Change toners, printer paper, etc.)
  • Good problem-solving skills.
  • Ability to coordinate with 3rd party managed IT service company, phone system provider, and other system providers to resolve employee issues that require escalation.
  • Willingness to learn and take direction.
  • Ability to interact with contractors/vendors and employees in a professional manner.
  • Flexibility with shift hours to perform some responsibilities after normal business hours such as painting.
  • Good working knowledge of Microsoft Excel, Outlook and Word.
  • Good organizational skills.
  • Good time management skills.
  • Ability to anticipate building maintenance needs.
  • Must have own form of transportation.

Education

  • High school degree

Physical Demands:

Mobility and ability to sit, bed, reach and lift 50lbs. and ability to climb over 10ft. Listen to employees and multitasking abilities. Able to convey information to a group or individual person. Requires to stand or walk for longer periods of time. Some bending and stooping is required. Multi-tasking with phones, computers, and employees questions. Use finger dexterity to dial phones and use computers.

Language Skills:

Ability to read, analyze, and interpret new material. Ability to effectively present information and respond to questions from groups or managers, customers, and employees.

Math Skills:

Basic math skills required for analysis of numbers and measurements. General use of calculator functions.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to track data and follow up on information.

Type: Part time

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

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Position Overview: Maintain 60,207 Square Feet of Office Space & Over 5 Acres of Property

Position Responsibilities: 

  • Execute maintenance requests and ensure timely completion by diagnosing problems and making repairs.
  • Perform daily inspections of the building to determine needs.
  • Perform minor electrical work such as replacing ballasts, lights bulbs and fuses. Perform minor carpentry.
  • Assist in servicing and replacing plumbing parts as needed.
  • Assist with Commercial Plumbing snake use.
  • Accept deliveries
  • Assist Senior Tech in performing Preventive Maintenance on HVA units, including filter and belt change, grease and lubing bearings, cleaning condensers and adjust dampers as necessary.
  • Perform basic construction, such as building cubicles, shelving, and installation of office equipment.
  • Facilitate department moves (desks, filing cabinets, etc.).
  • Perform repairs (i.e. furniture, equipment, etc.).
  • Internal and external painting.
  • Maintain storage room(s) organization and retrieve files as necessary.
  • Monitor and stock cleaning supply inventory.
  • Conference room or training room setup.
  • Light gardening during spring, summer, and fall season.
  • Breakdown and remove all cardboard.
  • Emptying outside ashtrays and trashcans.
  • Tour exterior of building for garbage and debris.
  • Bathroom and kitchen refills.
  • Clean up after events.
  • Change and clean light fixtures.
  • Run errands as necessary.
  • Report maintenance request for recording purposes.
  • Remove snow/apply salt to sidewalks and parking lot when necessary.
  • Respond to build on off hours for emergencies.

Requirements:

  • Must have 3 years prior experience in Facilities.
  • Must be able to read and interpret blue prints and schematics.
  • Must have reliable mode of transportation.
  • Must have good working knowledge of hand and power tools.
  • Must be able to read and use an electrical meter.
  • Good working knowledge of Microsoft Excel, Outlook, and Word.
  • Excellent attention to detail.
  • Excellent organizational skills.
  • Excellent time management skills.
  • Able to work overtime on weekend and after hours as needed.

Education:

  • High School Diploma

Physical Demands:

Mobility and ability to sit, bend, reach, climb, and life 50 lbs. Ability to scale a ladder above 10 ft. Listening to employees and multi-tasking abilities. Ability to convey information to a group or individual person. Requires the ability to stand or walk for long periods of time. Some bending and stooping is required. Multi-tasking with phones, computer, and employees’ questions.

Language Skills:

Ability to read, analyze, and interpret new material. Ability to effectively present information and response to questions from groups, managers, customers, and employees.

Math Skills:

Basic math skills required for analysis of numbers and measurements. General use of calculator functions.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to track data and follow up on information.

Are you looking to work with a great company?! We are looking for someone with phone experience and who is customer service oriented to work in our front reception area. If this sounds like something you would enjoy then we have something for you!

Position Overview: This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and deliveries, as well as a variety of duties that support the clients enrolled in the debt management program.

Available Shit: Monday-Friday 8:30AM-5:00PM in office required. 

Position Responsibilities: 

  • Answer incoming telephone calls and direct caller to the appropriate employee/department.
  • Process client telephone payments
  • Accept mail and deliveries
  • Accept in-office client payments.
  • Greet visitors.
  • Handle any other responsibilities deemed necessary by the Customer Service Supervisor.
  • Other duties as assigned.

Requirements: 

  • Excellent communication skills.
  • Minimum High School Education
  • Basic math abilities
  • Ability to listen to clients.
  • Ability to multi-task.
  • Prior call center and customer service experience preferred.
  • Bilingual-English/Spanish

Job Type: Full-time

Pay: $15.38 per hour

Position Responsibilities: 

  • Answer and provide assistance to clients via telephone, e-mail, mail and/or text
  • Evaluate information provided by clients and choose the best solution to resolve their needs.
  • Demonstrate sensitivity, empathy and patience towards clients.
  • Help administer clients’ debt management program by guiding them through the enrollment process, answering their questions, reviewing their information and communicating with their creditors.
  • Update client information.
  • Enter Direct Debit Changes.
  • Register clients to use our Client Web Access portal.
  • Generate and send documents to clients such as payment histories and waivers.
  • Advise of payments received and disbursed.
  • Transfer calls to Client Guidance/Credit Counseling/Bankruptcy Counseling/Housing Counseling/Student Loan Counseling as applicable.
  • Basic change of plan updates.
  • Verification for clients of receipt and documents.
  • Creating inquiries for other representative for more in-depth or urgent client requests.
  • Process phone payments from clients.
  • Other duties assigned.

Requirements:

  • Customer service and call center experience is required.
  • Ability to sit for an 8 hour shift using a headset to take phone calls.
  • Good organizational and time management skills.
  • Detail oriented.
  • Must have a pleasant telephone voice and strong verbal communication skills.
  • Ability to take direction and apply feedback.
  • Ability to show compassion.
  • Must be able to speak and write fluently in English and Spanish

Shift: Monday, Tuesday, Thursday and Friday 9:30am-6:00pm EST and Wednesday 11:30am-8pm EST ( REMOTE)

Rate of Pay: $16.39

Job Type: Full-time

To apply and learn more about Navicore, please visit our Careers site

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I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Navicore Solutions to verity their accuracy and to obtain reference information on my work performance. I hereby release Navicore Solutions from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.


I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal. 


I understand that should an employment offer be extended to me and accepted that I will fully adhere to policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.