Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
What will you do as a Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
- $19.37 per hour
- Flexible hours/Schedule
- REMOTE Opportunity
Bilingual (Spanish) encouraged to apply as well.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: Flexible 40 hour schedule of your choice within business operating hours
Rate: $20.37 per hour
What will you do as a Bilingual Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.
What To Expect:
- Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.
- Lengthy phone communication with consumers, client referrals and industry representatives.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent
- Must be fluent in English and Spanish
- At least 2 years of experience in customer service, call center environment, finance, case management or social services
- Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
- Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
- Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
- Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Must have the ability to show compassion while maintaining a distinct level of direction
- Understanding of call-center and productivity requirements
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has an open Accounting Assistant position in our Accounting Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shifts: 8:00am – 4:30pm EST or 8:30 am- 5:00pm EST.
Rate: $25.01 per hour.
What will you do as an Accounting Assistant?
Role Description
As an Accounting Assistant, you will be responsible for various intermediate-level accounting duties. This position will perform various general ledger account reconciliations and posting entries to the general ledger system. Perform select trust procedures involving the Credit Master System as they relate to postings and processes that involve the general ledger. The Accounting Assistant must have the ability to communicate effectively with staff, other departments, vendors, & clients.
What To Expect:
- Daily reconciliation of the bank statements and prior day bank activity. In certain circumstances, the correspondent bank will need to be contacted.
- Process payments, disbursements, and other related tasks for our clients on our Debt Management Plan.
- Facilitate the daily transfers of funds between accounts and process wires as needed.
- Accurately process entries to the general ledger system for receipt and payment activity.
- Create and work with Excel spreadsheets to support general ledger accounts.
- Perform several Cash reconciliations in the Accounting Software on a daily basis.
- Maintain schedules to support all state compliance requirements for abandoned property. Perform due diligence upfront on outstanding checks to limit our reportable items.
- Prepare and post daily trust activity to the general ledger and to ensure adequate supporting documentation is backed up appropriately.
- Other assigned corporate and trust accounting procedures.
Basic Qualifications:
- Bachelor’s Degree in Accounting or equivalent of directly related current work experience of 2-5 years or more.
- Must have general accounting knowledge and be able to communicate specific accounting concepts to supervisors to ensure efficient operation.
- Must have prior working experience with Accounting Software.
- Must be able to master assigned duties and communicate to other areas within the department and organization to ensure accuracy. Time management is significantly required.
- Analytical skills required.
Preferred Qualifications
- Excellent time management, multi-tasking, communication and organizational skills
- Working knowledge of Microsoft 365 products (Outlook, Word, Excel)
- Excellent judgment and discretion
- Work independently with minimal supervision but is able to reach out during times of uncertainty
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental, and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition of performance
Training: All day until fully trained.