Employment Opportunities:

  • A number of shifts are available based on time zone.

 Job Description

Navicore Counselors help change lives for the better. Doing so requires our counselors to have a quality and performance-based mindset. Navicore Solutions is committed to helping individuals and families in need. We want talented and committed prospects to join our organization with the same commitment in mind, and to succeed by the working under the principles that keep our organization great.

As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.

Job Responsibilities

  • Provide financial phone-counseling by upholding the standards of the counseling model to consumers in need.
  • Heavy phone communication with consumers, client referrals and industry representatives for the purposes of providing solutions in every call
  • Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need in accordance with the counseling model.
  • Contact clients, in accordance with the departments follow up procedures, and as requested by management, to discuss financial situation.
  • Participate in professional development & ongoing training, as provided, on programs and services.
  • Review consumer credit reports and provide information regarding the report in conjunction with counseling sessions and services, as applicable.
  • Perform subsequent counseling assignments; follow up reporting and communication with clients in conjunction with the department practices, managing voicemail and email correspondence efficiently.
  • Heavy phone activity. Accepting continuous inbound calls to handle consumer referrals and making outbound calls as follow-up activity.
  • Ability to multi-task

Job Requirements:

  • Call center experience is helpful.
  • Ability to sit for an 8 hour shift using a headset to take phone calls.
  • Good organizational and time management skills are essential.
  • Detail-oriented, Performance driven
  • Ability to accept feedback and evaluation.


Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

Are you looking to work with a great company?! We are looking for someone with phone experience and who is customer service oriented to work in our front reception area. If this sounds like something you would enjoy then we have something for you!

Position Overview: This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and deliveries, as well as a variety of duties that support the clients enrolled in the debt management program.

Available Shit: Monday-Friday 8:30AM-5:00PM in office required. 

Position Responsibilities: 

  • Answer incoming telephone calls and direct caller to the appropriate employee/department.
  • Process client telephone payments
  • Accept mail and deliveries
  • Accept in-office client payments.
  • Greet visitors.
  • Handle any other responsibilities deemed necessary by the Customer Service Supervisor.
  • Other duties as assigned.


  • Excellent communication skills.
  • Minimum High School Education
  • Basic math abilities
  • Ability to listen to clients.
  • Ability to multi-task.
  • Prior call center and customer service experience preferred.
  • Bilingual-English/Spanish

Job Type: Full-time

Pay: $15.38 per hour


To apply and learn more about Navicore, please visit our Careers site

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Employment Application

Personal Information

Position Information


Education Background
Please indicate education or training which you believe qualifies you for the position you are seeking:
Name and Location Year Graduated Degree / Area of Study
High School
Specialized Training/Trade School
Previous Employment Experience
Company Name & Location Start Date End Date  Title Describe your responsibilities:
Additional Background Information

All offers of employment are subject to a drug screening and criminal background investigation.
 Please provide two references, one professional and one personal reference

I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Navicore Solutions to verity their accuracy and to obtain reference information on my work performance. I hereby release Navicore Solutions from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.

I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal. 

I understand that should an employment offer be extended to me and accepted that I will fully adhere to policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.