Navicore Solutions currently has open Credit Counselor positions in our Counseling Department. This is a remote position and all training is conducted remotely. All technology equipment is provided to employees by the organization.
- Full Time Credit Counselor – Fully Remote
- Shifts- multiple shifts available, HR will review with candidate prior to initial interview
- Salary Range $16.50-$17.40
What will you do as a Counselor?
As a Credit Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients’ minds at ease and place them on the road to financial success.
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Credit Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!
Meet one of our counselors in this employee spotlight.
The ideal candidate should possess the following:
High School Diploma or Equivalent. Background in customer service, sales, finance, consumer credit or a counselor-related field is preferred. Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start. Ability to pass a pre-employment screening process including criminal background check and drug screen. Applicants bi-lingual in Spanish are welcome to apply.
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Professional environment with telework opportunity
- Recognition for performance
Navicore Solutions is a qualified employer for the Federal Public Service Student Loan Forgiveness program. Ask us for details!
Are you looking to work a few hours a week with a great company?! We are looking for someone with phone experience and who is customer service oriented to work in our front reception area. If you are looking for a few hours a week we have something for you!
Position Overview: This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and deliveries, as well as a variety of duties that support the clients enrolled in the debt management program.
Available Shift: Tues, Wed, Fri 5pm-8pm and Sat 9am-2pm in office required. Office follows all COVID safety protocols.
- Answer incoming telephone calls and direct caller to the appropriate employee/department.
- Process client telephone payments.
- Greet and direct all visitors.
- Accept mail and deliveries.
- Accept in-office client payments.
- Write inquiries when necessary.
- Handle any other responsibilities deemed necessary by the Customer Service Supervisor.
- Other duties as assigned.
- Excellent communication skills.
- Minimum High School Education.
- Basic math abilities.
- Ability to listen to clients.
- Ability to multi-task.
- Prior call center and customer service experience preferred.
High School Diploma
Mobility and ability to sit, bend, reach and lift 10 lbs. Listen to employees and multi-tasking abilities. Able to convey information to a group or individual person. Requires the ability to sit for longer periods of time. Some bending and stooping is required. Multi-tasking with phones, computer, and employees questions. Use finger dexterity to dial phones and use computers.
Ability to read, analyze, and interpret new material. Ability to effectively present information and respond to questions from groups of managers, customers, and employees.
Basic math skills required for analysis of numbers. Use of Excel to analyze spreadsheets and dashboards. General use of calculator functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to track data and follow up on information or verifications.
To apply and learn more about Navicore, please visit our Careers site
Navicore Solutions is an Equal Opportunity Employer.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at firstname.lastname@example.org.