Call Center 1 WEB

Employment Opportunities:

Job Description
Do you have experience in customer service? Do friends and family consider you to be friendly and engaging? If you like talking on the phone, are comfortable with a computer and love helping others, you will thrive in this position.
As a Customer Service Representative, you will be the first point of contact providing quality customer service and support to Navicore’s clients.
Job Responsibilities
• Answer and provide assistance to clients via telephone, email and/or text.
• Evaluate information provided by clients and choose the best solution to resolve their needs.
• Must have a pleasant telephone voice and strong communication skills.
• Demonstrate sensitivity, empathy and patience towards clients.
• Help administer clients’ debt management program by guiding them through the enrollment process, answering their questions, reviewing their information and communicating with their creditors.
Job Requirements:
• Customer service experience is preferred. Call center experience is helpful.
• Ability to sit for an 8 hour shift using a headset to take phone calls.
• Bilingual (Spanish) required.
• Good organizational and time management skills.
• Detail oriented.
Available Shifts:
• Monday-Friday 9:30 am-6 pm
Training Information:
Monday through Friday 8:30am to 5pm for up to 12 weeks

Job Type: Full-time
Salary: $15.50 to $16.39 /hour

Job Description
Navicore Solutions seeks the best and expects the best. Our Certified Credit Counselors are dedicated & trained in specialized counseling under the detail-oriented industry of personal finance.
• Must be able to evaluate with proper character & compassion.
• Must be a facilitator, an advisor, a listener, and a promoter of our services.
• Must be comfortable working in a fast-paced work environment.
• Must enjoy the benefits of achieving performance standards and work objectives.
• Must be sincere and believable in our service to the community.
• Must be reliable to your work schedule & work responsibilities

Navicore Counselors help change lives for the better. Doing so requires our counselors to have a quality and performance-based mindset. Navicore Solutions is committed to helping individuals and families in need. We want talented and committed prospects to join our organization with the same commitment in mind, and to succeed by the working under the principles that keep our organization great.
As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.

Job Responsibilities
• Provide financial phone-counseling by upholding the standards of the counseling model to consumers in need.
• Heavy phone communication with consumers, client referrals and industry representatives for the purposes of providing solutions in every call
• Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need in accordance with the counseling model.
• Contact clients, in accordance with the departments follow up procedures, and as requested by management, to discuss financial situation.
• Participate in professional development & ongoing training, as provided, on programs and services.
• Review consumer credit reports and provide information regarding the report in conjunction with counseling sessions and services, as applicable.
• Perform subsequent counseling assignments; follow up reporting and communication with clients in conjunction with the department practices, managing voicemail and email correspondence efficiently.
• Heavy phone activity. Accepting continuous inbound calls to handle consumer referrals and making outbound calls as follow-up activity.
• Ability to multi-task
Job Requirements:
• Call center experience is helpful.
• Ability to sit for an 8 hour shift using a headset to take phone calls.
• Good organizational and time management skills are essential.
• Detail-oriented, Performance driven
• Ability to accept feedback and evaluation

Shift Information:
• Tuesday- Friday 10:30-7pm; Saturday 9-5:30 pm
Training Information:
• Monday- Friday 8:30am-5:00pm 6-8 weeks
Job Type: Full-time
Salary: $17.00 to $17.40 /year
Job Type: Full-time
Salary: $17.00 to $17.40 /hour

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All offers of employment are subject to a drug screening and criminal background investigation.




I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Navicore Solutions to verity their accuracy and to obtain reference information on my work performance. I hereby release Navicore Solutions from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.


I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal. 


I understand that should an employment offer be extended to me and accepted that I will fully adhere to policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.

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For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.