• A number of shifts are available based on time zone.

 Job Description

Navicore Counselors help change lives for the better. Doing so requires our counselors to have a quality and performance-based mindset. Navicore Solutions is committed to helping individuals and families in need. We want talented and committed prospects to join our organization with the same commitment in mind, and to succeed by the working under the principles that keep our organization great.

As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.

Job Responsibilities

• Provide financial phone-counseling by upholding the standards of the counseling model to consumers in need.
• Heavy phone communication with consumers, client referrals and industry representatives for the purposes of providing solutions in every call
• Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need in accordance with the counseling model.
• Contact clients, in accordance with the departments follow up procedures, and as requested by management, to discuss financial situation.
• Participate in professional development & ongoing training, as provided, on programs and services.
• Review consumer credit reports and provide information regarding the report in conjunction with counseling sessions and services, as applicable.
• Perform subsequent counseling assignments; follow up reporting and communication with clients in conjunction with the department practices, managing voicemail and email correspondence efficiently.
• Heavy phone activity. Accepting continuous inbound calls to handle consumer referrals and making outbound calls as follow-up activity.
• Ability to multi-task

Job Requirements:

• Call center experience is helpful.
• Ability to sit for an 8 hour shift using a headset to take phone calls.
• Good organizational and time management skills are essential.
• Detail-oriented, Performance driven
• Ability to accept feedback and evaluation.

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

Training Shift: Monday-Friday 8:30am-5:00pm

Available Shift: Monday-Friday 8:30am-5:00pm

Position Overview:   The Debt Management Program is one of the services Navicore offers to put clients on the path to becoming debt free in less than five years.  Our Customer Service Representatives are the first point of contact providing quality customer service and supporting clients in their journey to eliminate their debt and achieve financial stability.  The main aspect of the job entails responding quickly to incoming calls; effectively and efficiently gaining an understanding of the client’s needs; and initiating the mechanism to resolve the client’s question or request.

Position Responsibilities:

• Answer and provide assistance to clients via telephone, email, mail and/or text.
• Evaluate information provided by clients and choose the best solution to resolve their needs.
• Demonstrate sensitivity, empathy and patience towards clients.
• Help administer clients’ debt management program by guiding them through the enrollment process, answering their questions, reviewing their information and communicating with their creditors.
• Update client information.
• Enter Direct Debit Changes.
• Register clients to use our Client Web Access portal.
• Generate and send documents to clients such as payment histories and waivers.
• Advise of payments received and disbursed.
• Transfer calls to Client Guidance/Credit Counseling/Bankruptcy Counseling/Housing Counseling/Student Loan Counseling as applicable.
• Basic change of plan updates.
• Verification for clients of receipt of documents.
• Creating inquiries for other representatives for more in-depth or urgent client requests.
• Process phone payments from clients.
• Other duties as assigned.

Requirements:

• Customer service and call center experience is required
• Ability to sit for an 8 hour shift using a headset to take phone calls.
• Good organizational and time management skills.
• Detail oriented.
• Must have a pleasant telephone voice and strong verbal communication skills.
• Ability to take direction and apply feedback.
• Ability to show compassion.

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

Position Title:              Telephone Service Receptionist
Department:                Customer Service Department
Reports to:                  Customer Service Supervisor

Position Overview:      This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and deliveries, as well as a variety of duties that support the clients enrolled in the debt management program.

Position Responsibilities:

1. Answer incoming telephone calls and direct caller to the appropriate employee/department.
2. Process client telephone payments.
3. Greet and direct all visitors.
4. Accept mail and deliveries.
5. Accept in-office client payments.
6. Greet visitors
7. Handle any other responsibilities deemed necessary by the Customer Service Supervisor.
8. Other duties as assigned.

Requirements:

1. Excellent communication skills.
2. Minimum High School Education.
3. Basic math abilities.
4. Ability to listen to clients.
5. Ability to multi-task.
6. Prior call center and customer service experience preferred.

Education: High School Diploma

Physical Demands:

Mobility and ability to sit, bend, reach and lift 10 lbs. Listen to employees and multi-tasking abilities. Able to convey information to a group or individual person.  Requires the ability to sit for longer periods of time.  Some bending and stooping is required.  Multi-tasking with phones, computer, and employees questions. Use finger dexterity to dial phones and use computers.

Language Skills:

Ability to read, analyze, and interpret new material.  Ability to effectively present information and respond to questions from groups of managers, customers, and employees.

Math Skills:

Basic math skills required for analysis of numbers.  Use of Excel to analyze spreadsheets and dashboards.  General use of calculator functions.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to track data and follow up on information or verifications.

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

• Position Overview: This position will require employee to speak with clients that are homeless or on the verge of homelessness. They will need to be able to enter information into the county’s homeless management information system. Ability to communicate both with clients as well as Navicore staff. Gather information about potential clients for the Financial Success Program. Ability to create excel spread sheets, update and organize information on these programs. This position is the front line of communication for the SSH program and FSC.
• Location: Manalapan, NJ
• Position Shift: Monday –Friday 9am-2pm or 10am-3pm ( approx. 3 days in the office, 2 days remote)
• Training Shift: Tuesday, Wednesday and Thursday 9am-2pm or 10am-3pm

Position Responsibilities:
1. Answer inbound and make outbound calls from designated queue.
2. Check program voicemails daily.
3. Retrieve emails from program email account.
4. Return email and voicemail from clients within two business days.
5. Follows enrollment and client support requirements as outlined in the department manual or established standards.
6. Uses templates when applicable for standard communication with clients.
7. Communicates with clients the necessary documents required to complete enrollment and assists in organizing the documents received.
8. Communicates the progress of files under review with the departments Process Supervisor and Department Manager.
9. When applicable assists clients in the enrollment portal accordingly.
10. Contacts client within specified timeframe of the enrollment process and follow up procedures.
11. Tracks documentation regarding intakes, pending clients and enrollment processes.
12. Completes outbound contact as specified in department guidelines and goals.
13. Creates and documents intakes for all clients as needed.
14. Assists the Process Supervisor, Lead Counseling Support Rep and Department Manager with other department tasks when necessary.
15. Monitors and provides constructive feedback on program improvement when applicable.
16. Meets department goals and standards for enrollment and client support.
17. Coordinate and cooperate with dual management structure between the Process Supervisor and Dept. Manager.
18. Other duties as assigned

Requirements:
1. Excellent organizational and time management skills.
2. Good communication skills.
3. Bilingual is preferred.
4. Prior customer service and soft sales experience is necessary.
5. Detail oriented.
6. Reliable and accountable to the departments work schedule.
7. Teamwork and cooperation is a must.
8. Ability to handle multiple tasks and considerable administrative duties.
9. Ability to meet deadlines and performance goals.
10. Coachable – receives and responds to feedback and improvement measures.
11. Ability to provide productive feedback and improvement recommendations.
12. Ability to work independently.
Education:
1. High School Diploma

Physical Demands:
Mobility and ability to sit, bend, reach and lift 10 lbs. Listen to employees and clients, heavy phone calls and multitasking abilities. Position requires sitting for longer periods of time. Able to convey information to a group or individual person. Some bending and stooping is required. Multi-tasking with phones, computer, and employees questions. Use finger dexterity to dial phones and use computers.
Language Skills:
Ability to read, analyze, and interpret new material. Ability to effectively present information and respond to questions from groups of managers, customers, and employees.
Math Skills:
Basic math skills required for analysis of numbers. Use of Excel to analyze spreadsheets and dashboards. General use of calculator functions.
Reasoning Ability:
Ability to define problems, collect data, establish facts.

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.