Employment Opportunities:

  • A number of shifts are available based on time zone.

 Job Description

Navicore Counselors help change lives for the better. Doing so requires our counselors to have a quality and performance-based mindset. Navicore Solutions is committed to helping individuals and families in need. We want talented and committed prospects to join our organization with the same commitment in mind, and to succeed by the working under the principles that keep our organization great.

As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.

Job Responsibilities

  • Provide financial phone-counseling by upholding the standards of the counseling model to consumers in need.
  • Heavy phone communication with consumers, client referrals and industry representatives for the purposes of providing solutions in every call
  • Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need in accordance with the counseling model.
  • Contact clients, in accordance with the departments follow up procedures, and as requested by management, to discuss financial situation.
  • Participate in professional development & ongoing training, as provided, on programs and services.
  • Review consumer credit reports and provide information regarding the report in conjunction with counseling sessions and services, as applicable.
  • Perform subsequent counseling assignments; follow up reporting and communication with clients in conjunction with the department practices, managing voicemail and email correspondence efficiently.
  • Heavy phone activity. Accepting continuous inbound calls to handle consumer referrals and making outbound calls as follow-up activity.
  • Ability to multi-task

Job Requirements:

  • Call center experience is helpful.
  • Ability to sit for an 8 hour shift using a headset to take phone calls.
  • Good organizational and time management skills are essential.
  • Detail-oriented, Performance driven
  • Ability to accept feedback and evaluation.

 

Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.

Are you looking to work with a great company?! We are looking for someone with phone experience and who is customer service oriented to work in our front reception area. If this sounds like something you would enjoy then we have something for you!

Position Overview: This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and deliveries, as well as a variety of duties that support the clients enrolled in the debt management program.

Available Shit: Monday-Friday 8:30AM-5:00PM in office required. 

Position Responsibilities: 

  • Answer incoming telephone calls and direct caller to the appropriate employee/department.
  • Process client telephone payments
  • Accept mail and deliveries
  • Accept in-office client payments.
  • Greet visitors.
  • Handle any other responsibilities deemed necessary by the Customer Service Supervisor.
  • Other duties as assigned.

Requirements: 

  • Excellent communication skills.
  • Minimum High School Education
  • Basic math abilities
  • Ability to listen to clients.
  • Ability to multi-task.
  • Prior call center and customer service experience preferred.
  • Bilingual-English/Spanish

Job Type: Full-time

Pay: $15.38 per hour

Available Shift:  Monday-Friday 8:30am-5pm

Hourly Rate: $24.04 

Job Description: Responsible for various intermediate-level accounting duties. Perform various general ledger account reconciliations and post entries to the general ledger system. Perform select trust procedures involving the Credit Master System as they relate to postings and processes that involve the general ledger. The Accounting Assistant must have the ability to communicate effectively with staff, other departments, vendors, & clients. 

Job Responsibilities:

  • Daily reconciliation of the bank statements and prior day bank activity. In certain circumstances, the correspondent bank will need to be contacted.
  • Facilitate the daily transfers of funds between accounts and process wires as needed.
  • Assist with Accounts Payable and Invoice Processing.
  • Accurately process entries to the general ledger system for receipt and payment activity.
  • Create and work with Excel spreadsheets to support general ledger accounts.
  • Perform several Cash reconciliations in the Accounting Software on a daily basis.
  • Prepare and post daily trust activity to the general ledger and ensure adequate supporting documentation is backed up appropriately.
  • Maintain schedules to support all state compliance requirements for abandoned property. Perform due diligence upfront on outstanding checks to limit our reportable items.
  • Process monthly negative balance write-offs.
  • Complete tasks and provide backup and support to the Accounting Clerks as it relates to the Credit Master System.
  • Reconciling and reporting discrepancies found in any records.
  • Run monthly Accounting Reports.
  • Assist the Accounting Manager in ensuring that all procedures are efficiently designed and operating effectively.
  • Other assigned corporate and trust accounting procedures.
Job Requirements:
  • Must have general accounting knowledge and be able to communicate specific accounting concepts to supervisors to ensure efficient operation.
  • Must be able to master assigned duties and communicate to other areas within the department and organization to ensure accuracy. Time management is significantly required.
  • Must work independently with minimal supervision but is able to reach out during times of uncertainty.
  • Must have the ability to work and succeed in a small corporate environment.
  • Must have intermediate knowledge of Microsoft Office and basic computer skills.
  • Must have prior working experience with Accounting Software.
  • The individual must be able to apply a quality control approach to the work they perform to ensure accuracy and to limit errors.
  • Plans, organizes, and prioritizes work and time effectively and sets priorities congruent with business needs.
  • The job requires and is dependent upon a highly organized individual who has an innate ability to ensure proper record keeping and retention.
  • Professionalism and confidentiality concerning all aspects of the job are expected.
  • Analytical skills required.
  • The position can be remote but may need to physically report to the corporate office on an as-needed basis.

 

To apply and learn more about Navicore, please visit our Careers site

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I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Navicore Solutions to verity their accuracy and to obtain reference information on my work performance. I hereby release Navicore Solutions from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information.


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Contact Information

For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.