Navicore Solution’s is an equal opportunity employer. As an equal opportunity employer our recruitment efforts have always been to retain a quality workforce. In an effort to continue to support diversity, inclusion, and the participation and advancement of women and underrepresented individuals in the workforce we encourage all interested candidates to apply.
For more information about employment opportunities at Navicore Solutions, please contact the Human Resources Department at 1-800-772-4557 or via email at hr@navicoresolutions.org.
Join the Mission. Empower Financial Wellness
Become a Bilingual Customer Service Representative at Navicore Solutions
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
If you’re passionate about making a meaningful impact and helping others take control of their financial future, we’d love to have you on our team.
Why You'll Love Working With Us
Navicore Solutions is currently seeking Bilingual (English/Spanish) Customer Service Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide all the equipment you need. Training is also conducted entirely online.
Available Shift:
Shift: M-F: 11:30-8pm-EST. (Regular shift after training)
Training Shift: M-F: 8:30am-5pm-EST.
Training Dates: 1/26/26 - 3/20/26
Rate of Pay: $18.41
Work Location: Remote
What will you be doing as a Bilingual Customer Service Representative?
Role Description
As a Bilingual Customer Service Representative, you will be the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability. Your main responsibilities promptly responding to incoming calls; understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently.
What To Expect
- Handle primarily inbound phone calls from clients. The calls typically take around 5 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
- Provide additional assistance to clients via email, mail, and/or text.
- Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors
Basic Qualifications
- High School Diploma or Equivalent
- Must be fluent in English and Spanish
- At least 1 year of Customer service and call center experience
- Ability to sit for an 8-hour shift while using headset to handle phone calls
- Ability to type 40 words per minute
Preferred Qualifications
- Strong organizational and time management skills
- Attention to detail
- Pleasant telephone voice and excellent verbal communication skills
- Ability to take direction and apply feedback
- Compassionate and empathetic attitude
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Birthday PTO
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
Ready to Make a Difference?
If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply.
Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/
Job Description
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has an opening for a Housing Counselor. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Please note: Candidate MUST become a HUD Certified Housing Counselor within 6 months.
Shift: Monday - Friday: 11am - 7:30pm-EST. Training Shift: Monday - Friday: 8:30AM - 5:00 PM EST
What will you do as a Housing Counselor?
Role Description
As a Counselor, you will help individuals and families who are experiencing financial hardship. You will provide housing counseling to community members through housing affiliations and HUD referrals.
What To Expect:
- Provide housing counseling services to consumers in need.
- Analyze the client’s situation to determine and provide the client with appropriate solutions.
- Heave phone communication with consumers.
- Utilize extensive education, resources, and referrals for assistance from additional approved organizations.
- Provide a detailed and customized client action plan to each counseled client.
- Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
- Ability to handle periods of high call volume, phone interactions, and meet performance standards.
- Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
- Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Basic Qualifications:
- High School Diploma or Equivalent.
- At least 2 years of experience in finance, mortgage, real estate, psychology or case management. Call center experience is a plus.
- Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
- Must be a HUD Certified Housing Counselor: Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
- Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team.
- Ability to pass a pre-employment screening process including criminal background check and drug screen.
Preferred Qualifications
- College Degree Preferred or relevant work experience.
- Excellent time management, multi-tasking, communication and organizational skills.
- Must have the ability to show compassion while maintaining a distinct level of direction.
- Understanding of call-center and productivity requirements.
This Full-Time position includes the ability to participate in our full benefits package as follows.
- Medical, Dental and Vision benefits within 90 days of hire
- Generous paid time off
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
$19.37 - $20.37 (For Bilingual in Spanish) per hour.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!