Current Job Openings

Job Description

Join the Mission. Empower Financial Wellness.

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. As a full-time team member, you’ll enjoy comprehensive Medical, Dental, and Vision benefits within 90 days, generous paid time off (including Birthday PTO), Student Loan Forgiveness opportunities, a 403(b)-retirement plan, and performance recognition— all while working fully remote with provided equipment and online training. 

We provide compassionate financial counseling nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you’re passionate about making a meaningful impact and helping others, take control of their financial future, we’d love to have you on our team.

Why You’ll Love Working with Us

Navicore Solutions is currently seeking a Counseling Supervisor to join our Counseling Department. This is a full-time, fully remote position — and we provide all the equipment you need. 

Role Description 

As a Counseling Supervisor, you will directly supervise all counselors within your team, and ensure counselors are compliant with policies and procedures. This position is responsible for providing additional counseling and financial education as needed.

What to Expect:

• Handle all supervisory functions for counselors, including conducting coaching sessions.
• Attend meetings with other managers/supervisors & conduct meetings for team.
• Analyze counselor performance to ensure employees are meeting performance and behavioral expectations.
• Monitor overall needs of department and review results to ensure effectiveness.
• Supervise all programs & services within the department.
• Relay pertinent information to counselors and be available to answer counseling and procedural related questions.

Basic Qualifications:

• High School Diploma or Equivalent.
• A minimum of 3 years’ related management experience.
• Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
• Must have good communication skills including writing short and long correspondences/memos and effectively speaking one on one with callers and other employees. Must have ability to speak in front of large groups.
• Must be receptive to leadership principles and coaching and responsive to team coordinated management methods and direction.

Preferred Qualifications

• College Degree Preferred or relevant work experience.
• Excellent time management, multi-tasking, communication and organizational skills.
• Must have the ability to show compassion while maintaining a distinct level of direction.
• Understanding of call center and productivity requirements. 

Ready to Make a Difference?

If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply.

Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

$73k to start.

Join the Mission. Empower Financial Wellness.

Become a Customer Experience Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients make lasting progress toward financial stability, we would love to have you on our team.

Join the Mission. Empower Financial Wellness.

Become a Customer Experience Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients make lasting progress toward financial stability, we would love to have you on our team.

Why You'll Love Working with Us

Navicore Solutions is currently seeking Bilingual (Spanish) Customer Experience Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide the equipment you need. Training is also conducted entirely online.

Shifts:

• Regular: Monday–Friday, 11:30 a.m.–8:00 p.m. EST (after training)
• Training: Monday–Thursday, 8:30 a.m.–7:00 p.m. EST

What Will You Do as a Bilingual Customer Experience Representative?

Role Description

As a Bilingual (Spanish)Customer Experience Representative, you will serve as a primary point of contact for clients enrolled in Navicore's Debt Management Program (DMP), supporting them throughout their journey toward greater financial stability.

This role goes beyond answering questions and servicing accounts. You will build relationships with clients, understand their individual needs and challenges, and provide personalized guidance and solutions that help them successfully navigate their program.

You will help clients manage their accounts, understand creditor policies and program requirements, resolve concerns, and overcome barriers that could prevent them from successfully completing their DMP. When clients are struggling or considering leaving the program, you will listen, identify the underlying concern, reinforce the value of their plan, and work with them to identify practical solutions that help them stay engaged and continue progressing toward their financial goals.

Success in this role comes from combining strong problem-solving skills with empathy, active listening, clear communication, personal accountability, and a genuine desire to help clients succeed.

What to Expect

• Serve as a primary point of contact for clients enrolled in our Debt Management Program, providing compassionate, personalized support primarily by phone, as well as through email, text, and other approved channels.
• Handle an average of approximately 30 client calls per day, typically lasting 5–10 minutes, helping clients understand their accounts, creditor policies, program requirements, and next steps.
• Build trust through empathy and active listening, taking ownership of client concerns and working to resolve routine and complex account issues.
• Help clients stay engaged and successfully complete their DMP by reinforcing program benefits and identifying practical solutions to affordability, payment, or other challenges.
• Provide relevant credit and budgeting education, review Client Action Plans, and conduct proactive follow-up when clients need additional support.
• Handle difficult or emotionally charged conversations professionally and with a solution-focused approach.
• Accurately document interactions and collaborate with creditors and internal teams to resolve issues and support successful client outcomes.

Basic Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience; call center experience preferred
• Fluent in English & Spanish, both written and verbal
• Strong verbal and written communication skills
• Ability to demonstrate empathy, patience, professionalism, and compassion when assisting clients
• Strong problem-solving skills and the ability to identify practical solutions to client concerns
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy in documentation and follow-up
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability and willingness to learn new systems, processes, and technology
• Openness to coaching, feedback, and continuous development
• Ability to sit for an 8-hour shift while using a headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, credit counseling, or a related industry
• Experience in a customer-facing role involving client retention, relationship building, or problem resolution
• Strong organizational and time-management skills
• Demonstrated ability to take ownership of customer concerns and follow through to resolution
• Ability to remain calm and solution-focused during difficult conversations
• A proactive, client-focused mindset and genuine interest in helping people achieve their goals

Your Benefits & Perks

This full-time position includes the ability to participate in our comprehensive benefits package, including:

• Medical, Dental, and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you're someone who enjoys helping people, building relationships, solving problems, and making a meaningful difference in the lives of others, we encourage you to apply.

At Navicore, every client interaction is an opportunity to reduce financial stress, build confidence, and help someone move one step closer to achieving lasting financial stability.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

Pay: $20.25 per hour

Start Date: 10/13/26

Must reside within the Continental United States.

Join the Mission. Empower Financial Wellness.

Become a Customer Experience Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients make lasting progress toward financial stability, we would love to have you on our team.

Why You'll Love Working with Us

Navicore Solutions is currently seeking Customer Experience Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide the equipment you need. Training is also conducted entirely online.

Shifts:

• Regular: Monday–Friday, 11:30 a.m.–8:00 p.m. EST (after training)
• Training: Monday–Thursday, 8:30 a.m.–7:00 p.m. EST

What Will You Do as a Customer Experience Representative?

Role Description

As a Customer Experience Representative, you will serve as a primary point of contact for clients enrolled in Navicore's Debt Management Program (DMP), supporting them throughout their journey toward greater financial stability.

This role goes beyond answering questions and servicing accounts. You will build relationships with clients, understand their individual needs and challenges, and provide personalized guidance and solutions that help them successfully navigate their program.

You will help clients manage their accounts, understand creditor policies and program requirements, resolve concerns, and overcome barriers that could prevent them from successfully completing their DMP. When clients are struggling or considering leaving the program, you will listen, identify the underlying concern, reinforce the value of their plan, and work with them to identify practical solutions that help them stay engaged and continue progressing toward their financial goals.

Success in this role comes from combining strong problem-solving skills with empathy, active listening, clear communication, personal accountability, and a genuine desire to help clients succeed.

What to Expect

• Serve as a primary point of contact for clients enrolled in our Debt Management Program, providing compassionate, personalized support primarily by phone, as well as through email, text, and other approved channels.
• Handle an average of approximately 30 client calls per day, typically lasting 5–10 minutes, helping clients understand their accounts, creditor policies, program requirements, and next steps.
• Build trust through empathy and active listening, taking ownership of client concerns and working to resolve routine and complex account issues.
• Help clients stay engaged and successfully complete their DMP by reinforcing program benefits and identifying practical solutions to affordability, payment, or other challenges.
• Provide relevant credit and budgeting education, review Client Action Plans, and conduct proactive follow-up when clients need additional support.
• Handle difficult or emotionally charged conversations professionally and with a solution-focused approach.
• Accurately document interactions and collaborate with creditors and internal teams to resolve issues and support successful client outcomes.

Basic Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience; call center experience preferred
• Fluent in English, both written and verbal
• Strong verbal and written communication skills
• Ability to demonstrate empathy, patience, professionalism, and compassion when assisting clients
• Strong problem-solving skills and the ability to identify practical solutions to client concerns
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy in documentation and follow-up
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability and willingness to learn new systems, processes, and technology
• Openness to coaching, feedback, and continuous development
• Ability to sit for an 8-hour shift while using a headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, credit counseling, or a related industry
• Experience in a customer-facing role involving client retention, relationship building, or problem resolution
• Strong organizational and time-management skills
• Demonstrated ability to take ownership of customer concerns and follow through to resolution
• Ability to remain calm and solution-focused during difficult conversations
• A proactive, client-focused mindset and genuine interest in helping people achieve their goals

Your Benefits & Perks

This full-time position includes the ability to participate in our comprehensive benefits package, including:

• Medical, Dental, and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you're someone who enjoys helping people, building relationships, solving problems, and making a meaningful difference in the lives of others, we encourage you to apply.

At Navicore, every client interaction is an opportunity to reduce financial stress, build confidence, and help someone move one step closer to achieving lasting financial stability.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

Pay: $19.25 per hour

Start Date: 10/13/26

Must reside within the Continental United States.