Current Job Openings

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education.  Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. 

You can be a part of our wonderful team! Navicore Solutions currently has open Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: Flexible 40 hour schedule within business operating hours.

What will you do as a Counselor?

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect:

• Provide financial counseling by upholding the standards of the counseling model to consumers in need.  The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications:

• High School Diploma or Equivalent
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start 
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and acceptable to feedback & improvement.  Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements  

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

$20.00 Per Hour

Future Training Date: TBD

Remote opportunity

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education.  Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. 

You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: Flexible 40 hour schedule within business operating hours

Rate: $21.00 per hour

What will you do as a Bilingual Counselor?

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect:

• Provide financial counseling by upholding the standards of the counseling model to consumers in need.  The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications:

• High School Diploma or Equivalent
• Must be fluent in English and Spanish
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start 
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and acceptable to feedback & improvement.  Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements  

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!

Training Class 10/26/26

Join the Mission. Empower Financial Wellness.

Become a Customer Experience Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients make lasting progress toward financial stability, we would love to have you on our team.

Join the Mission. Empower Financial Wellness.

Become a Customer Experience Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients make lasting progress toward financial stability, we would love to have you on our team.

Why You'll Love Working with Us

Navicore Solutions is currently seeking Bilingual (Spanish) Customer Experience Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide the equipment you need. Training is also conducted entirely online.

Shifts:

• Regular: Monday–Friday, 11:30 a.m.–8:00 p.m. EST (after training)
• Training: Monday–Thursday, 8:30 a.m.–7:00 p.m. EST

What Will You Do as a Bilingual Customer Experience Representative?

Role Description

As a Bilingual (Spanish)Customer Experience Representative, you will serve as a primary point of contact for clients enrolled in Navicore's Debt Management Program (DMP), supporting them throughout their journey toward greater financial stability.

This role goes beyond answering questions and servicing accounts. You will build relationships with clients, understand their individual needs and challenges, and provide personalized guidance and solutions that help them successfully navigate their program.

You will help clients manage their accounts, understand creditor policies and program requirements, resolve concerns, and overcome barriers that could prevent them from successfully completing their DMP. When clients are struggling or considering leaving the program, you will listen, identify the underlying concern, reinforce the value of their plan, and work with them to identify practical solutions that help them stay engaged and continue progressing toward their financial goals.

Success in this role comes from combining strong problem-solving skills with empathy, active listening, clear communication, personal accountability, and a genuine desire to help clients succeed.

What to Expect

• Serve as a primary point of contact for clients enrolled in our Debt Management Program, providing compassionate, personalized support primarily by phone, as well as through email, text, and other approved channels.
• Handle an average of approximately 30 client calls per day, typically lasting 5–10 minutes, helping clients understand their accounts, creditor policies, program requirements, and next steps.
• Build trust through empathy and active listening, taking ownership of client concerns and working to resolve routine and complex account issues.
• Help clients stay engaged and successfully complete their DMP by reinforcing program benefits and identifying practical solutions to affordability, payment, or other challenges.
• Provide relevant credit and budgeting education, review Client Action Plans, and conduct proactive follow-up when clients need additional support.
• Handle difficult or emotionally charged conversations professionally and with a solution-focused approach.
• Accurately document interactions and collaborate with creditors and internal teams to resolve issues and support successful client outcomes.

Basic Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience; call center experience preferred
• Fluent in English & Spanish, both written and verbal
• Strong verbal and written communication skills
• Ability to demonstrate empathy, patience, professionalism, and compassion when assisting clients
• Strong problem-solving skills and the ability to identify practical solutions to client concerns
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy in documentation and follow-up
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability and willingness to learn new systems, processes, and technology
• Openness to coaching, feedback, and continuous development
• Ability to sit for an 8-hour shift while using a headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, credit counseling, or a related industry
• Experience in a customer-facing role involving client retention, relationship building, or problem resolution
• Strong organizational and time-management skills
• Demonstrated ability to take ownership of customer concerns and follow through to resolution
• Ability to remain calm and solution-focused during difficult conversations
• A proactive, client-focused mindset and genuine interest in helping people achieve their goals

Your Benefits & Perks

This full-time position includes the ability to participate in our comprehensive benefits package, including:

• Medical, Dental, and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you're someone who enjoys helping people, building relationships, solving problems, and making a meaningful difference in the lives of others, we encourage you to apply.

At Navicore, every client interaction is an opportunity to reduce financial stress, build confidence, and help someone move one step closer to achieving lasting financial stability.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

Pay: $20.25 per hour

Start Date: 10/13/26

Must reside within the Continental United States.

Join the Mission. Empower Financial Wellness.

Become a Customer Experience Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients make lasting progress toward financial stability, we would love to have you on our team.

Why You'll Love Working with Us

Navicore Solutions is currently seeking Customer Experience Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide the equipment you need. Training is also conducted entirely online.

Shifts:

• Regular: Monday–Friday, 11:30 a.m.–8:00 p.m. EST (after training)
• Training: Monday–Thursday, 8:30 a.m.–7:00 p.m. EST

What Will You Do as a Customer Experience Representative?

Role Description

As a Customer Experience Representative, you will serve as a primary point of contact for clients enrolled in Navicore's Debt Management Program (DMP), supporting them throughout their journey toward greater financial stability.

This role goes beyond answering questions and servicing accounts. You will build relationships with clients, understand their individual needs and challenges, and provide personalized guidance and solutions that help them successfully navigate their program.

You will help clients manage their accounts, understand creditor policies and program requirements, resolve concerns, and overcome barriers that could prevent them from successfully completing their DMP. When clients are struggling or considering leaving the program, you will listen, identify the underlying concern, reinforce the value of their plan, and work with them to identify practical solutions that help them stay engaged and continue progressing toward their financial goals.

Success in this role comes from combining strong problem-solving skills with empathy, active listening, clear communication, personal accountability, and a genuine desire to help clients succeed.

What to Expect

• Serve as a primary point of contact for clients enrolled in our Debt Management Program, providing compassionate, personalized support primarily by phone, as well as through email, text, and other approved channels.
• Handle an average of approximately 30 client calls per day, typically lasting 5–10 minutes, helping clients understand their accounts, creditor policies, program requirements, and next steps.
• Build trust through empathy and active listening, taking ownership of client concerns and working to resolve routine and complex account issues.
• Help clients stay engaged and successfully complete their DMP by reinforcing program benefits and identifying practical solutions to affordability, payment, or other challenges.
• Provide relevant credit and budgeting education, review Client Action Plans, and conduct proactive follow-up when clients need additional support.
• Handle difficult or emotionally charged conversations professionally and with a solution-focused approach.
• Accurately document interactions and collaborate with creditors and internal teams to resolve issues and support successful client outcomes.

Basic Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience; call center experience preferred
• Fluent in English, both written and verbal
• Strong verbal and written communication skills
• Ability to demonstrate empathy, patience, professionalism, and compassion when assisting clients
• Strong problem-solving skills and the ability to identify practical solutions to client concerns
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy in documentation and follow-up
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability and willingness to learn new systems, processes, and technology
• Openness to coaching, feedback, and continuous development
• Ability to sit for an 8-hour shift while using a headset to handle phone calls
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, credit counseling, or a related industry
• Experience in a customer-facing role involving client retention, relationship building, or problem resolution
• Strong organizational and time-management skills
• Demonstrated ability to take ownership of customer concerns and follow through to resolution
• Ability to remain calm and solution-focused during difficult conversations
• A proactive, client-focused mindset and genuine interest in helping people achieve their goals

Your Benefits & Perks

This full-time position includes the ability to participate in our comprehensive benefits package, including:

• Medical, Dental, and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you're someone who enjoys helping people, building relationships, solving problems, and making a meaningful difference in the lives of others, we encourage you to apply.

At Navicore, every client interaction is an opportunity to reduce financial stress, build confidence, and help someone move one step closer to achieving lasting financial stability.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

Pay: $19.25 per hour

Start Date: 10/13/26

Must reside within the Continental United States.

Join the Mission. Empower Financial Wellness.

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. As a full-time team member, you’ll enjoy comprehensive Medical, Dental, and Vision benefits within 90 days, generous paid time off (including Birthday PTO), Student Loan Forgiveness opportunities, a 403(b)-retirement plan, and performance recognition— all while working fully remote with provided equipment and online training. 

We provide compassionate financial counseling nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.”

Why You’ll Love Working with Us

Navicore Solutions is currently seeking an Application Developer join our IT Department. This is a full-time, fully remote position — and we provide all the equipment you need. 

Role Description 

As an Application Developer, you will assist with the ongoing development, maintenance, and support of internal applications built within Revelation Software OpenInsight 9.x. 

What to Expect:

• Assist with the development, testing, debugging, and maintenance of internal applications using Revelation Software OpenInsight and Basic+.
• Support the migration from OpenInsight 9.x to OpenInsight 10.x, including testing and converting forms, queries, procedures, and other application components.
• Respond to routine internal helpdesk requests related to supported applications, database functions, and system processes.
• Perform routine database and application maintenance and resolve minor bugs to support system stability and reliability.
• Create and modify data views, reports, queries, procedures, and data import/export processes to meet the operational needs of internal departments.
• Develop and execute test cases and assist with test plans to validate system enhancements, upgrades, bug fixes, and application changes prior to implementation in production.
• Document code changes, application functionality, system processes, troubleshooting procedures, and migration activities.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Development, or a related field; equivalent technical training, bootcamp education, certifications, or relevant experience.
• 1–2 years of software development or programming experience; relevant internships, academic projects, and other practical development experience are welcome.
• Strong understanding of fundamental programming concepts, including variables, loops, conditional logic, functions, and data structures.
• Basic understanding of database concepts and experience or coursework involving SQL, NoSQL, relational databases, or similar technologies.
• Strong analytical, troubleshooting, and problem-solving abilities.

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills.
• Ability and willingness to learn specialized programming languages, database technologies, and legacy and modern application environments.
• Strong attention to detail and commitment to producing accurate, well-documented work.

$35.58 per hour.

Schedule: Monday-Friday 9-5pm-EST. Could be flexible if necessary.

Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/