Current Job Openings

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education.  Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. 

You can be a part of our wonderful team! Navicore Solutions currently has open Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: Flexible 40 hour schedule of your choice within business operating hours

What will you do as a Counselor?

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect:

• Provide financial counseling by upholding the standards of the counseling model to consumers in need.  The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications:

• High School Diploma or Equivalent
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start 
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and acceptable to feedback & improvement.  Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements  

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• $20.00 per hour
• Flexible hours/Schedule
• REMOTE Opportunity

Bilingual (Spanish) encouraged to apply as well.

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education.  Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. 

You can be a part of our wonderful team! Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Shifts: Flexible 40 hour schedule of your choice within business operating hours

Rate: $21.00 per hour

What will you do as a Bilingual Counselor?

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

What To Expect:

• Provide financial counseling by upholding the standards of the counseling model to consumers in need.  The position has many processes and procedures to maintain both in counseling delivery and data capture.
• Lengthy phone communication with consumers, client referrals and industry representatives.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications:

• High School Diploma or Equivalent
• Must be fluent in English and Spanish
• At least 2 years of experience in customer service, call center environment, finance, case management or social services
• Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
• Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start 
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and acceptable to feedback & improvement.  Demonstrate ability and interpersonal skills to communicate with supervisor and management team
• Ability to pass a pre-employment screening process including criminal background check and drug screen

Preferred Qualifications

• Excellent time management, multi-tasking, communication and organizational skills
• Must have the ability to show compassion while maintaining a distinct level of direction
• Understanding of call-center and productivity requirements  

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!

Class starts: Approximately within the next 30 – 45 days.

Join the Mission. Empower Financial Wellness

Become a Customer Service Representative at Navicore Solutions

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education.  Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. 

If you’re passionate about making a meaningful impact and helping others take control of their financial future, we’d love to have you on our team.

Why You'll Love Working With Us

Navicore Solutions is currently seeking Customer Service Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we provide all the equipment you need. Training is also conducted entirely online.

Available Shift:

Shifts: M-F: 11:30am-8pm-EST (Regular shift, after training)

Training Shift: M-F: 8:30am-7pm-EST.

$20 per hour.

Work Location: Remote

What Will You Do as a Customer Service Success Representative?

Role Description

As a Customer Service Success Representative, you will serve as a primary point of contact for clients enrolled in our Debt Management Program (DMP). You will help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support throughout their financial wellness journey. Your success in this role will come from your ability to build trust, communicate effectively, and deliver compassionate service while helping clients stay on track toward achieving their financial goals.

What To Expect

• Handle primarily inbound phone calls from clients. The calls typically take around 5 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
• Respond to emails, and written inquiries from clients and creditors. 
• Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors
• Work with creditors to secure and maintain payment arrangements. 
• Deliver compassionate, professional service while helping clients remain engaged in their financial wellness goals. 

 Basic Qualifications

• High School Diploma or Equivalent
• Fluent in English (written and verbal) 
• At least 1 year of customer service experience; call center experience preferred
• Strong verbal and written communication skills 

Ability to effectively manage multiple tasks and priorities in a fast-paced environment 

• Basic mathematical and analytical skills 
• Proficiency with computers and standard office software 
• Ability to demonstrate empathy, professionalism, and compassion when assisting clients
• Ability to sit for an 8-hour shift while using headset to handle phone calls 
• Ability to type 40 words per minute

 Preferred Qualifications

• Experience working in financial services, debt management, banking, or related industries 
• Strong organizational and time management skills 
• Attention to detail and accuracy 
• Pleasant telephone voice and excellent verbal communication skills
• Ability to take directions and apply feedback
• Compassionate and empathetic attitude 

Your Benefits & Perks

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply.

Navicore Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants in compliance with applicable federal, state and local laws.

For more information, please visit the following official government resources:

U.S. Equal Employment Opportunity Commission
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

Remote Bilingual Customer Service Success Representative

Job Description

Join the Mission. Empower Financial Wellness.

Become a Bilingual (Spanish) Customer Service Success Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education.  Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.  

If you're passionate about helping people overcome financial challenges and achieve long-term financial stability, we'd love to have you on our team.

Why You’ll Love Working With Us

Navicore Solutions is currently seeking Bilingual (English/Spanish) Customer Service Success Representatives to join our Customer Service Department. This is a full-time, fully remote position — and we provide all the equipment you need. Training is also conducted entirely online.

Shifts:

• Regular: Mon–Fri, 11:30am–8:00pm EST (Regular shift, after training)
• Training: Mon–Thu, 8:30-7pm-EST

What will you do as a (Remote) Bilingual Customer Service Success Representative?

Role Description

As a Bilingual Customer Service Success Representative, you will serve as a primary point of contact for clients enrolled in our Debt Management Program (DMP). You will help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support throughout their financial wellness journey. Your success in this role will come from your ability to build trust, communicate effectively, and deliver compassionate service while helping clients stay on track toward achieving their financial goals.

What To Expect 

• Handle primarily inbound phone calls from clients. The calls typically take around 5-10 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
• Respond to emails, and written inquiries from clients and creditors.
• Provide guidance, support, and solutions regarding debt management program accounts and educate clients on creditor policies, program requirements, and available options.
• Work with creditors to secure and maintain payment arrangements.
• Deliver compassionate, professional service while helping clients remain engaged in their financial wellness goals.

Basic Qualifications 

• High School Diploma or Equivalent
• Must be fluent in English and Spanish (written and verbal)
• At least 1 year of customer service experience; call center experience preferred
• Strong verbal and written communication skills
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment
• Basic mathematical and analytical skills
• Proficiency with computers and standard office software
• Ability to demonstrate empathy, professionalism, and compassion when assisting clients
• Ability to sit for an 8-hour shift while using headset to handle phone calls 
• Ability to type 40 words per minute

Preferred Qualifications 

• Experience working in financial services, debt management, banking, or related industries
• Strong organizational and time management skills
• Attention to detail and accuracy
• Pleasant telephone voice and excellent verbal communication skill
• Ability to take direction and apply feedback
• Compassionate and empathetic attitude 

Your Benefits & Perks

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Birthday PTO 
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• Work from Home

Ready to Make a Difference?

If you're eager to help people regain control of their finances and want to grow with a mission-driven organization, we encourage you to apply.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

$21.00 per hour.

Navicore Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants in compliance with applicable federal, state and local laws.

For more information, please visit the following official government resources:

U.S. Equal Employment Opportunity Commission
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

U.S. Department of Labor - Employment Laws
https://www.dol.gov/general/topic/discrimination

If you need a reasonable accommodation during the application or hiring process, please contact us at 1-800-772-4557 or via email at hr@navicoresolutions.org

*Must reside within the Continental United States*

Job Description

Join the Mission. Empower Financial Wellness.

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. As a full-time team member, you’ll enjoy comprehensive Medical, Dental, and Vision benefits within 90 days, generous paid time off (including Birthday PTO), Student Loan Forgiveness opportunities, a 403(b)-retirement plan, and performance recognition— all while working fully remote with provided equipment and online training. 

We provide compassionate financial counseling nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you’re passionate about making a meaningful impact and helping others, take control of their financial future, we’d love to have you on our team.

Why You’ll Love Working with Us

Navicore Solutions is currently seeking a Counseling Supervisor to join our Counseling Department. This is a full-time, fully remote position — and we provide all the equipment you need. 

Role Description 

As a Counseling Supervisor, you will directly supervise all counselors within your team, and ensure counselors are compliant with policies and procedures. This position is responsible for providing additional counseling and financial education as needed.

What to Expect:

• Handle all supervisory functions for counselors, including conducting coaching sessions.
• Attend meetings with other managers/supervisors & conduct meetings for team.
• Analyze counselor performance to ensure employees are meeting performance and behavioral expectations.
• Monitor overall needs of department and review results to ensure effectiveness.
• Supervise all programs & services within the department.
• Relay pertinent information to counselors and be available to answer counseling and procedural related questions.

Basic Qualifications:

• High School Diploma or Equivalent.
• A minimum of 3 years’ related management experience.
• Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
• Must have good communication skills including writing short and long correspondences/memos and effectively speaking one on one with callers and other employees. Must have ability to speak in front of large groups.
• Must be receptive to leadership principles and coaching and responsive to team coordinated management methods and direction.

Preferred Qualifications

• College Degree Preferred or relevant work experience.
• Excellent time management, multi-tasking, communication and organizational skills.
• Must have the ability to show compassion while maintaining a distinct level of direction.
• Understanding of call center and productivity requirements. 

Ready to Make a Difference?

If you’re eager to help people reclaim control of their financial lives and want to grow with a mission-driven organization, we encourage you to apply.

Learn more about Navicore Solutions and view all open positions here:
Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

$73k to start.