Core Competencies

At Navicore Solutions, our focus is set on the core competencies that have made our organization a national leader in the credit counseling industry & have fueled the delivery of our compassionate counseling services.

Quality & Compassionate Counseling

Navicore Solutions’ deepest proficiency is counseling clients with an unparalleled dedication to quality and compassion. The foundation of this core strength is the unique depth and quality of our counseling model, the rigorous gold standard training we provide to each of our certified counselors and the display of compassion we demonstrate to every individual that reaches out to us for help. Navicore Solutions continues to set the quality standard in the industry, which has earned the respect of creditor and referral partners, competitors and consumers alike.

Excellence in Customer Service

Ask any Navicore Solutions employee what motivates them and they’ll tell you what it means to them each time they help a client take even a small step toward reaching their goals. Exceeding service expectations and getting to the heart of each client’s financial challenge has enabled our organization to set the customer service standard in the industry which, in turn, creates opportunities for new and innovative programs and services.

Organizational Ethics, Leadership, Reputation & Consumer Advocacy

Navicore Solutions’ commitment to ethical practices and consumer advocacy is a universal mindset throughout the entire organization. Our standard of acting in the best interest of our clients has resulted in the agency’s outstanding reputation, its long-standing A+ Better Business Bureau rating and its reputation among national creditor and referral partners, and accreditation and regulatory agencies.

Ability to Build Capacity & Scale For New Programs & Services

This strength is a steadfast competitive advantage for Navicore Solutions and has earned the support and respect of our partners nationwide. Navicore Solutions’ unique ability to quickly build capacity and efficiently deploy and scale for new programs and services allows us to respond quickly and accurately to new opportunities without compromising program or service quality.

Relationship Building & Responsiveness to Third Parties

The organization is skilled at building relationships with clients, partners and various state agencies, which requires a unique blend of both human and organizational resources, as well as a history of demonstrated operational efficiency and responsiveness. The strength of this competency rests in the organization’s reputation among clients, creditor and referral partners, states and regulatory agencies for consistently exceeding their expectations.